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Privacy Policy

Privacy Policy (Last Updated: July 2026)

At Greater Sydney Electrical Services (referred to below as “we”, “us”, or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner.This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us (including as a resident, property manager, or commercial client). We manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We only collect personal information that is reasonably necessary to provide our business, appliance, and electrical services to you. This may include:Contact Details: Your name, phone number, email address, and billing/company details. Property Information: Service addresses, access instructions, and tenant contact details (provided by property managers or landlords).Service History: Details about the appliances we service, work orders, quotes, and job history.Website Usage Data: Non-identifiable information collected via cookies, such as your IP address, browser type, and how you interact with our website to help us improve your user experience.

2. How We Collect Your Information

  • We collect personal information in several ways, including when you:
    • Submit an online enquiry, booking request, or contact form on our website.
    • Email us work orders or service requests (directly or via a property management platform).
    • Liaise with our administration team by phone, email, or SMS.
    • Interact with our technicians on-site.

Wherever lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym (for example, making a general phone enquiry regarding our services). However, we will require full identification and property details to schedule and complete on-site services.

Important Note for Property Managers: When you provide us with personal information regarding tenants or landlords, we rely on you to have obtained their consent to share those details with us for the sole purpose of organising and executing the requested maintenance.

3. How We Use Your Information

We use the information we collect to deliver exceptional service and run our business efficiently. Specifically, we use it to:

  • Schedule, coordinate, and perform electrical and appliance services.
  • Communicate with you (and/or your tenants/agents) regarding booking times, job progress, and quotes.
  • Process payments, issue invoices, and provide quotes.
  • Respond to enquiries, feedback, or customer service requests.
  • Comply with legal, regulatory, and licensing requirements enforced by NSW Fair Trading.

4. Disclosure and Storage of Your Information

We respect your privacy and will never sell, rent, or trade your personal information. We only disclose your information to third parties in the following strictly limited circumstances:

  • Subcontractors or Technicians: Trusted personnel who require the address and contact details to carry out the service on-site.
  • Property Managers/Landlords: Providing updates, job sheets, and invoices back to the authorising agent.
  • Legal Requirements: If required to do so by law, court order, or to meet NSW Fair Trading compliance.Overseas

Data Storage: We use secure, industry-standard cloud-based software, accounting packages, and IT systems to manage our business operations. This means some data may be processed or stored on servers hosted outside of Australia (such as in the US, Europe, or Singapore) by our third-party software providers.

5. Data Security

We take the security of your personal information seriously. We employ industry-standard physical, electronic, and administrative safeguards to protect your data from unauthorised access, misuse, loss, modification, or disclosure.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, or to ask that we correct any inaccuracies. If your details change, or if you believe the information we hold is incorrect, please contact our administration team using the details below.

7. Cookies and Third-Party Links

Our website may use cookies to optimise your browsing experience. You can choose to disable cookies in your browser settings, though it may affect some website functionalities. Our website may also contain links to external sites (such as real estate portals or social media). We are not responsible for the privacy practices of those external websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted directly to this page with the revised “Last Updated” date.

9. Contact Us & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please reach out to us. We will handle any privacy complaints promptly and fairly.